Mon – Fri: 8:30 – 4:00
Closed from 12–1pm
Ewing, NJ 08628
Residential Shutoffs Suspended and Delayed Billing
We share two recent notices from Trenton Water Works (TWW) of importance to residential customers.
Residential Shutoffs for nonpayment between November 15th and March 15th are temporarily suspended. This is to comply with the New Jersey Department of Community Affairs’ (DCA) Winter Termination Program.
"It is TWW's policy not to shut off customers for nonpayment during the winter months," said Sean Semple, Director of the city's Department of Water and Sewer. "However, we will continue to send shutoff notices to delinquent commercial accounts and disconnect services as needed."
DCA's Winter Termination Program prevents service discontinuation for eligible residential customers receiving electric, sewer, and water service from a local authority, municipal utility, or rural electric cooperative from November 15 through March 15.
Check their October 30th News Release for a complete description of eligibility criteria. For customers experiencing payment challenges call Customer Care at 1-866-TWW-BLUE or visit their office at 333 Cortland Street in Trenton to speak to a customer service representative about flexible installment agreements.
Delayed billing for Trenton and Ewing Township was announced in their October 27th News Release.
Administrative changes are underway and TWW is transitioning to a new billing vendor. This is causing billing delays. They offer their apologies to their customers for the inconvenience of the late arriving bills. Affected customers in Ewing and Trenton will not be penalized, charged a late fee, or impacted negatively in any way due to the billing delay.
TWW sends bills to its more than 63,000 customers quarterly — four times annually.
As an FYI, In the fourth quarter of 2023, TWW selected a new contract vendor to print and mail bills to its customers, a process requiring Trenton City Council's approval, which was secured on October 19. Trenton and Ewing Township customers should receive their water bills in November and have 60 days to pay. Customers whose accounts are already more than 60 days past due may receive a shutoff notice and have 15 days to bring their accounts current by entering into a payment agreement.
This is a part of their operational changes and investments in capital work to improve their service and delivery.